Support
Have a question, hit a snag, or need a hand with the app? Send us a message below, or reach out directly - a real person from our team will help you out.
Send us a message
Fill in the form and our team will get back to you, usually within 1 to 2 business days.
Other ways to reach us
We aim to respond to every message within 1 to 2 business days.
Frequently asked questions
How do I get help with the app?
Use the form above, or email our team at support@mydigitalgroup.com.au with a short description of your question. If something isn't working, telling us your device type and app version helps us sort it out faster.
How quickly will I hear back?
We aim to reply within 1 to 2 business days. We answer messages in the order they arrive, Monday to Friday.
How do I sign in or reset my password?
Open the app and use the sign-in screen. If you've forgotten your password, choose "Forgot password" and follow the prompts to reset it. If you're still stuck, send us a message and we'll help you regain access.
Which devices does the app work on?
MDG University is available for recent versions of iOS and Android. For the best experience, keep your device's operating system and the app up to date.
How do I update my details or delete my account?
You can update your profile details inside the app. If you'd like us to delete your account and the personal information associated with it, email support@mydigitalgroup.com.au and we'll take care of it. See our Privacy Policy for more on how we handle your information.
Where can I read the Privacy Policy and Terms?
You can read our Privacy Policy and Terms & Conditions any time. They're also linked at the bottom of every page.