Privacy Policy
This Privacy Policy explains how My Digital Group ("My Digital Group", "we", "us" and "our") collects, uses, discloses and protects your personal information when you use the MDG University mobile application and this website (together, the "App"). By using the App, you agree to the handling of your information as described in this policy.
1. About us
The App is operated by My Digital Group, a business based in New South Wales, Australia. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), and, where it applies, the requirements of other regions such as the European Union and the United Kingdom.
2. Information we collect
We collect two broad types of information:
- Personal information - information that identifies you, such as your name, email address, phone number, and the account details you use to sign in to the App.
- Usage and device information - information about how you use the App, such as the lessons and pages you view, your progress, app version, device type, operating system, language, general location (derived from your IP address), and similar diagnostic data.
You can use parts of the App without giving us personal information, but some features - such as creating an account or saving your progress - need it to work.
3. How we collect information
- Directly from you - when you create an account, complete your profile, contact our support team, or otherwise communicate with us.
- Automatically - as you use the App, through cookies and similar technologies that help the App function, remember your preferences, and measure how content is used.
- From service providers - trusted third parties who help us run the App may provide us with technical and usage information so the App works reliably and securely.
4. How we use your information
We use your information to:
- Provide, maintain and improve the App and its educational content;
- Create and manage your account and verify your identity when you sign in;
- Save your learning progress and personalise the content you see;
- Respond to your questions and provide support;
- Send you important messages about the App, such as security notices, updates, and changes to our policies;
- Understand how the App is used so we can make the content and experience better;
- Keep the App safe and secure, and detect and prevent misuse; and
- Meet our legal and record-keeping obligations.
Where the law requires your consent (for example, for certain electronic messages), we will obtain it, and you can withdraw it at any time.
5. When we share your information
We do not exchange your personal information for any form of consideration, and we do not disclose it to third parties for their own independent use. We may share your information only in these limited situations:
- With our service providers - organisations that help us operate the App, such as cloud hosting, content delivery, analytics and customer-support providers. They may only use your information to perform services for us, under obligations of confidentiality and security.
- To comply with the law - where we are required to by law, regulation, legal process, or a lawful request from a government authority.
- To protect people and rights - where reasonably necessary to protect the safety, rights or property of our users, the public, or My Digital Group.
- In a business transfer - if our business is reorganised or transferred, your information may be handled by the continuing or acquiring organisation in line with this policy.
- With your consent - where you have asked us or agreed for us to share it.
6. How we protect your information
We take reasonable administrative, technical and organisational steps to protect your personal information from loss, misuse, and unauthorised access, alteration or disclosure. No method of transmission or storage is completely secure, so while we work hard to safeguard your information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us straight away using the details below.
7. How long we keep your information
We keep your personal information only for as long as we reasonably need it for the purposes described in this policy, including to provide the App to you and to meet our legal and record-keeping obligations. When we no longer need it, we will take reasonable steps to delete it or de-identify it.
8. Children
The App is intended for business owners and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child under 16 has provided us with personal information, please contact us and we will take reasonable steps to delete it.
9. Your privacy rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you;
- Ask us to correct or update information that is inaccurate or out of date;
- Ask us to delete your personal information;
- Object to or ask us to limit certain handling of your information; and
- Withdraw any consent you have given.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before we act on your request. If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority. In Australia, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Overseas handling of information
Some of our service providers may store or handle information in countries other than your own. Where information is handled overseas, we take reasonable steps to ensure it is protected in a way consistent with this policy and applicable privacy laws.
11. Cookies and similar technologies
The App and this website use cookies and similar technologies to keep you signed in, remember your preferences, and understand how content is used so we can improve it. You can manage cookies through your browser or device settings, though some features may not work properly if you disable them.
12. Other services we link to
The App may link to websites or services operated by others. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any service you visit.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, let you know through the App. Your continued use of the App after an update means you accept the revised policy.
14. How to contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- My Digital Group
- Email: support@mydigitalgroup.com.au
- New South Wales, Australia